Reduce the call cost, improve your image, and improve your service levels to your customers by implementing 1300 service. These services can be used to divert calls to various internal numbers, so if one operator is busy, another can service the customer. Alternatively, an Interactive Voice Response (IVR) service or Payment service can be integrated to automate processes.
1300 telephone services are a ten-digit number for customers to call businesses Australia wide for a standard fee of 9 cents. Businesses can nominate where calls are answered based on the call origin, the time or day, and divert overflow calls to alternative locations during busy periods, thereby minimising call wait times for customers.
1300 numbers are ideal for automated IVR services – they allow a caller to phone from any location in Australia, to access information or pay bills without paying a per minute rate. They also offer businesses the option of setting up multiple answering points, which can be dependent on either time or network congestion.
Priority1300 makes it easy for your customers to keep in touch.
Some of the many benefits include:

• increased customer service by offering customers a single contact number to call you Australia wide
• serve customers on the spot by answering your calls locally using options such as Area Code Manager and Local Area Manager
• Business number can stay the same even if you move your office around the corner or interstate
• helps increase your market reach without having to set up a local office by promoting your number nationally
• Provide a front-end for an Australia wide IVR service

Availability
1300 telephone services are available Australia wide. Most services can be connected within 3 business days, depending on the features selected and the number of answering locations required.